RETURNS + EXCHANGES
Your satisfaction is our top priority. We understand that sometimes things don't work out as expected, and we want to make the return and exchange process as easy and stress-free as possible.
If you're not completely happy with your purchase, you can return it within 30 days of receipt. To be eligible for a return, please ensure that the product is unused and in its original packaging. To start a return, please contact our customer service team at info@wellingtonapothecary.co.nz with your order number and the reason for your return. Once we receive your return, we'll process it within 5-7 business days. You'll receive a confirmation email once your return has been processed, and any applicable refunds will be issued to your original payment method.
We take great care in packaging and shipping our products, but if you receive a defective or damaged item, please reach out to us immediately at info@wellingtonapothecary.co.nz. We'll make it right by offering a replacement or a full refund. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us at info@wellingtonapothecary.co.nz or 04 801 8777. We're here to help and ensure you have a wonderful experience with our products.
If you're not completely happy with your purchase, you can return it within 30 days of receipt. To be eligible for a return, please ensure that the product is unused and in its original packaging. To start a return, please contact our customer service team at info@wellingtonapothecary.co.nz with your order number and the reason for your return. Once we receive your return, we'll process it within 5-7 business days. You'll receive a confirmation email once your return has been processed, and any applicable refunds will be issued to your original payment method.
We take great care in packaging and shipping our products, but if you receive a defective or damaged item, please reach out to us immediately at info@wellingtonapothecary.co.nz. We'll make it right by offering a replacement or a full refund. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us at info@wellingtonapothecary.co.nz or 04 801 8777. We're here to help and ensure you have a wonderful experience with our products.