Privacy policy

Wellington Apothecary Limited respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

Information we collect

Depending on how you interact with Wellington Apothecary, we may collect:

  • Your name, email address, phone number and postal address.

  • Purchase history and order information.

  • Booking information for consultations, Discovery Sessions, workshops and events.

  • Loyalty programme information.

  • Health information you choose to share during a Discovery Session or naturopathic consultation.

  • Information you provide when contacting us by phone, email, social media or in store.

  • Information collected automatically when you visit our website, including your IP address, browser type, cookies and website usage data.

How we use your information

We use your personal information to:

  • Process and fulfil online and in-store purchases.

  • Manage bookings for consultations, Discovery Sessions, workshops and events.

  • Provide naturopathic advice and maintain client records.

  • Administer our loyalty programme.

  • Communicate with you about your orders, bookings or enquiries.

  • Send marketing communications if you have chosen to receive them.

  • Improve our products, services and website.

  • Meet our legal and regulatory obligations.

Health information

If you choose to book a Discovery Session or naturopathic consultation, we may collect health information that you choose to share with us.

We collect this information solely to provide safe and appropriate advice, maintain your client record, and support your ongoing care. Health information is treated as sensitive personal information and is handled with appropriate care and confidentiality.

Website information and cookies

When you visit our website, certain information is collected automatically, including your IP address, browser type, device information and pages visited.

We use cookies and similar technologies to improve your browsing experience, understand how our website is used, and measure the effectiveness of our marketing.

You can manage or disable cookies through your web browser settings.

Third-party services

We use trusted third-party providers to help operate our business, including:

  • Shopify to manage our online store and customer orders.

  • Fresha to manage appointments and client bookings.

  • Google Analytics to help us understand how visitors use our website.

  • Other providers such as payment processors, delivery services and email marketing platforms where necessary to provide our services.

These providers may collect or process personal information on our behalf in accordance with their own privacy policies.

Marketing

If you subscribe to our newsletter or choose to receive marketing communications, we may send you information about products, workshops, events and seasonal updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Sharing your information

We do not sell your personal information.

We may share your information where necessary to provide our services, process payments, fulfil orders, manage bookings or comply with legal obligations.

Keeping your information safe

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to team members who require it to perform their role.

Your rights

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of your personal information if you believe it is inaccurate.

  • Withdraw your consent to marketing communications at any time.

To make a request, please contact us using the details below.

Retention of information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations and maintain appropriate business records.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact

If you have any questions about this Privacy Policy or the personal information we hold about you, please contact:

Privacy Officer
Wellington Apothecary Limited
110a Cuba Street
Te Aro, Wellington 6011
New Zealand

Email: info@wellingtonapothecary.co.nz
Phone: (04) 801 8777